CONDITIONS OF SALE AND SHIPPING

The terms and conditions of sale listed below must be read and accepted before confirming the purchase of our products.


The goods travel at the risk of the recipient. Spazio Ecosalute Srl is not responsible for deterioration, breakdowns, delays or other damages deriving from transport (art. 1693 of the civil code).


WARRANTIES


  • Spazio Ecosalute Srl guarantees the total confidentiality of the data provided and the possibility of requesting its correction.
  • Spazio Ecosalute Srl guarantees that the sum that the customer will have to pay for the ordered goods will correspond exactly to the total sum that appears in the order summary before confirming the order. No additional or hidden fees will be charged on the purchased goods.
  • Right of withdrawal : the goods must be returned to us within 14 days of receipt, at the customer's expense, in the original intact packaging. The company undertakes to refund within 30 days from the return of the goods, net of shipping costs which are charged to the customer.


HOW TO ORDER


  • Online : on our website www.ecosalute.it in total safety.
  • By phone : calling the numbers 0523/693437 from Monday to Friday, from 9.00 to 13.00 and from 14.00 to 18.00. Beyond office hours there is an answering machine (please speak slowly and leave a telephone number to be contacted).
  • Whatsapp: by writing to the number 329/3447554
  • E-mail : writing to info@ecosalute.it

The minimum amount, for the order to be processed, is € 0.00 (shipping costs excluded) .

SHIPPING COSTS RESERVED TO CUSTOMERS


  • € 7.00 for orders up to € 75.00 (shipping costs excluded).
  • Free for orders over € 75.00 (shipping costs excluded).

Surcharge for cash on delivery (payment on delivery): € 4.00
Surcharge for insured shipping: € 6.00

SHIPPING COSTS RESERVED TO THERAPIST


  • € 7.00 for orders up to € 75.00 (shipping costs excluded).
  • Free for orders over € 75.00 (shipping costs excluded).

SURCHARGE FOR ADDITIONAL SERVICES


Surcharge for delivery to smaller islands: € 13.00 .
Surcharge for scheduled delivery: € 3.00

PAYMENT METHODS


Payments can be made by credit card, PayPal, bank transfer or cash on delivery.

Credit card
It will be possible to use both Visa and MasterCard for orders placed directly through our site. For security reasons, every transaction passes directly from the banking server and no one, not even Spazio Ecosalute Srl, can be aware of the codes of the credit cards used. The verification of the payments received takes place several times a day, allowing rapid management of the order.

PayPal
It is a fast and secure system, which can be used both for orders placed directly through the site, as well as for those by telephone or sent by e-mail. It is possible to use the service even without having a Paypal account, but it is sufficient to enter the data of your credit card or prepaid card. The verification of the payments received takes place several times a day, allowing rapid management of the order.

Cash on delivery
This is a paid service: it has an additional cost of € 4.00. The purchase amount can be paid directly to the courier, in cash upon receipt of the package. Since the courier cannot provide change, it is advisable to prepare the exact amount. This means of payment is only valid for orders under € 500.

Bank transfer

This service allows payment by bank transfer.
ATTENTION: it does not guarantee an immediate shipment. The goods will be sent upon receipt of the payment which normally takes place within 2-3 working days following the transaction. The sending of the receipt of the bank transfer can be sent to us by e-mail for the purpose of a faster order fulfillment.

Bank account details

Beneficiary: Spazio Ecosalute Srl
Bank: Banco Popolare cooperative society.
Iban code: IT 51 R 05034 12600 0000 0000 2001
SWIFT code (BIC) BAPPIT21M32 for foreign payments.

DELIVERY OPTIONS


  • At home when the person is sure to be present . If the payment is cash on delivery, please remember to have cash available.
  • In the workplace (providing us with opening days and times) oa with a trusted person : to be released from the obligation to be present at home.
  • Freeze deposit : to be able to collect the package yourself, at the SDA branch in your area (within 72 hours).
  • At our store Via Abbondanza, 32 - 29121 Piacenza (PC), from 9:00 am to 1:00 pm / 2:00 pm to 6:00 pm. It is possible to pay on the spot by credit card or debit card, or in advance on the site by credit card, debit card or advance bank transfer

DELIVERY TIMES AND METHODS


  • In the 24-48 hours from the receipt of the order, or display of the credit for payments by bank transfer, credit card and PayPal. Saturday and Sunday excluded, by SDA courier.
  • From 1 to 5 days from receipt of the order, or display of the credit for payments by bank transfer, credit card and PayPal. Saturday and Sunday excluded, by SDA / POSTE ITALIANE courier.
  • Within 3-6 days At disadvantaged locations, smaller islands and some provinces of Southern Italy . Saturday and Sunday excluded.

The shipment takes place in the afternoon if the order has been received before 12.00. In the event that payment by bank transfer is chosen, the package will leave after verifying the credited amount or upon receipt of the bank accountant.

We entrust our shipments to SDA / POSTE ITALIANE. The choice of the courier is at our discretion, depending on the most suitable service for the place and the delivery method.

The goods always travel with a document that describes the quantity, nature, packaging and weight.
Upon receipt, it is advisable to check that:

  • The number of packages corresponds to that shown on the document.
  • Packages are not tampered with, damaged or closed with adhesive tape other than the one bearing the "Ecosalute" company logo.

If the package is visibly damaged, do not collect the goods , if you have any doubts sign with reservation specifying the reason . Otherwise, we will not be able to compensate you, unless you have chosen to ship insured.


SDA / POSTE ITALIANE attempts delivery twice, if the recipient is absent for both attempts, a notice will be left in the mailbox indicating the post office where it will be possible to collect the package for 9 days, at no additional cost. , even on Saturdays.

IS GOOD STANDARD before placing an order, make sure you are at home on the days on which delivery is scheduled or, if this is not possible, have the package delivered to your workplace or to a trusted person

DELIVERY BY APPOINTMENT

This is a paid service costing € 3.00 .
The day after shipment by us (with exceptions, within 24 hours of receiving the order) the relevant SDA branch will call you to agree on the day and time of delivery. The delivery must in any case be scheduled within 72 hours from the courier's call. 
When ordering online , check the "DELIVERY BY APPOINTMENT" box.

Revision 57 of 27/04/2019 13:36:17

Refund Policy

WARRANTIES

- Spazio Ecosalute Srl guarantees the total confidentiality of the data provided and the possibility of requesting its correction.
- Spazio Ecosalute Srl guarantees that the sum that the customer will have to pay for the ordered goods will correspond exactly to the total sum that appears in the order summary before confirming the order. No additional or hidden fees will be charged on the purchased goods.
- Right of withdrawal: the goods must be returned to us within 14 days of receipt, at the customer's expense, in the original intact packaging. The company undertakes to refund within 30 days from the return of the goods, net of shipping costs which are charged to the customer.

ONLINE DISPUTE RESOLUTION

https://webgate.ec.europa.eu/odr